Answers to the common questions — and a direct line to us.
Does K // Player include any channels or content? +
No. K // Player is a media player only. You add your own M3U or Xtream playlist — we don't provide, host, or endorse any content.
How do I add a playlist? +
In the app, open Add Playlist and enter your M3U URL, or your Xtream host, username, and password.
How do I activate Premium after buying? +
Your license key is emailed instantly after checkout. Open Premium in the app, paste the key, and features unlock on every device.
Which devices are supported? +
Fire TV, Android TV, Android, iPhone / iPad, and Smart TV. See the install guide.
I lost my license key. +
Email us from the address you used at checkout and we'll resend it.
Do you offer refunds? +
Premium is a one-time digital license. If something isn't working, contact us within 14 days and we'll help or refund.
Video keeps buffering — is that the app? +
Buffering usually comes from your playlist provider or connection, not the player. Try a wired connection or another provider — the app plays whatever your playlist points to.
We usually reply within a day. Include the order email you used so we can find your license fast.
Reminder: K // Player is a player only. Any Premium upgrade unlocks application features — it does not include or provide access to channels, streams, or content.